Customer Story: ndustrial
From missed deadlines to predictable outcomes.
ndustrial leveraged Allstacks to get the rebuild of their mission-critical product back on track. Their leadership team can now focus on driving rapid company growth and delivering value to their customers.
Success story at a glance
Who is ndustrial?
ndustrial helps industrial facilities around the world manage energy consumption, reduce operating costs and accelerate their digital transformation.
The Challenge
The rapidly growing team was unable to track multiple software development efforts, report accurate timelines to stakeholders & started to miss significant company-wide delivery goals.
The Solution
Allstacks offers holistic, actionable insights into forecasted delivery dates, provides risks and much-needed visibility for cross-departmental collaboration.
The Results
ndustrial.io can make informed decisions throughout the entire dev lifecycle, saving time and money. The C-suite regained confidence in its product innovation.
Key Results
Save 120 hrs or $12k quarterly on reporting
Company-wide alignment
Accelerated development velocity by 3x
Increased development throughput by 14% while transitioning to a remote workforce
“Even with a strong scrum approach, we tried to get a handle on our software delivery processes [on our own] and still missed the mark. We reached out to Allstacks for help, and within days, we went from being in the dark to getting true insights into the state of key initiatives.”
Jason Massey, Founder & CEO, ndustrial
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Why the Need? Leadership and Developer Challenges
Like many high-growth businesses, ndustrial.io was experiencing technical and operational growing pains in an effort to keep up with customer demands. The team tripled in size in a short period of time, rapidly scaling its software development efforts. They accumulated a large amount of technical debt from building out their initial nSight product (V1) and found it hard to balance the rework while continuing to innovate. ndustrial.io added a project management function but continued to fall short of their goals. The leadership team struggled to know the true status of critical projects at any given time, and developers had a hard time understanding how deadlines and roadmaps were being established.
Prior to Allstacks: Failed Attempts
As ndustrial.io embarked on a large refactor of their nSight product (V2), it became clear that they needed a solution that would drive new operational processes and help them successfully manage, track and deliver the mission-critical rebuild of their core product, nSight 2.0. Prior to engaging with Allstacks, ndustrial.io tested a number of potential solutions to solve their software estimation problem, including leveraging Jira to create several new processes and reports.
Even with the new reporting structure, the executive team was still not confident in the data and their ability to answer fundamental questions like, “Will my software ship on time?” and “Can we hit our go-to-market target date?” ndustrial.io missed their target date for the relaunch of their core product.
- Failed to solve software estimation using in-house methods & Jira
- Manual, unsatisfactory reporting
- Lack of visibility
- Sales & marketing activities on hold
Rebuilding ndustrial.io with Allstacks
After missing a critical deadline for nSight 2.0, ndustrial.io reached out to Allstacks, as they could not risk any more delays. Allstacks’ platform and customer success team allowed ndustrial.io to get the rebuild of their core product, nSight 2.0, back on track.
“Unfortunately, building custom reports was time consuming and resource-intensive, so they were only generated sporadically. The Jira configuration and standard reports around sprint progress, velocity, and burndown were too low-level, leaving little confidence in delivery.”
Jason Massey, Founder & CEO, ndustrial
Predictive Forecasting & Reporting
Allstacks integrated with the project management and developer tools that ndustrial.io was already using—i.e. Jira, and GitHub—to gather and analyze their historical work data. Allstacks’ machine learning uses past behavior, team information, and project data to identify work patterns, find risks at the initiative level, and deliver a forecast for delivery. The team quickly identified risks around critical epics in the ndustrial.io workflow, including QA bottlenecks and low participation in code review. Using metrics like Pull Request Cycle Time, Issue Lead Time, and Epic Focus, ndustrial.io was able to continuously monitor bottlenecks and understand what parts of the nSight 2.0 initiative were consuming the most time and resources. The Allstacks’ Portfolio Report informed the executive team and company stakeholders on the progress of the rebuild, including key milestones and the delivery date for nSight 2.0.
“Integrating Allstacks was a quick 20-minute task. We can finally see what initiatives are the most at risk with a few clicks.”
Jason Massey, Founder & CEO, ndustrial
Benefits of the New Approach
ndustrial.io revamped its executive reporting structure, high-level forecasting and status tracking with the ability to drill-down into individual Jira stories or code commits. This helped bridge the needs of both the executive and development teams on establishing better delivery expectations.
Key Results
- Save 120 hrs or $12k quarterly on reporting
- Accelerated dev velocity by 3x
- Company-wide alignment
The leadership team can confidently determine project status at any given time and focus on strategic activities that drive the business forward.
“My team can run daily and weekly reports within minutes to determine when and how to deploy resources on struggling initiatives to remove bottlenecks and keep the overall effort on track. We aren’t bogged down by data collection anymore. With Allstacks’ insights, we can better manage stakeholder expectations and focus on team development as well as the nSight 2.0 product launch. We’re excited about our continued partnership with Allstacks and the benefits it affords us.”
Jason Massey, Founder & CEO, ndustrial
Continued Success Amidst Crisis
In March of 2020, the world shifted as a result of the COVID-19 crisis, and companies like ndustrial.io had to quickly adapt to working remotely in order to move forward. While many others struggled to coordinate their teams and develop new ways of working, ndustrial.io already had the processes in place to stay on track. In fact, they were able to increase throughput and productivity by 14% from February to April, while other companies experienced a temporary downturn.
“With the help of Allstacks, we made improvements that have served us well and allowed us to get back on track with product delivery.”
Jason Massey, Founder & CEO, ndustrial