Technical Account Manager

Role

Technical Account Manager

Location

Austin, TX or Raleigh, NC

About Allstacks:

Allstacks is the first end-to-end software development analysis & intelligence platform used by enterprises to better deliver software. 

While marketing, sales, operations, and finance leaders can all lean on their respective analytics platforms to drive growth, engineering and product teams have not had access to such a tool. Allstacks solves this by connecting all of the systems of record (e.g. JIRA, GitHub, Jenkins, Slack, etc.) used by software teams to predict when your software delivery is at risk and deliver metrics and reports which help you get back on track.

Allstacks algorithms analyze an organization's development history and establish performance baselines. Management dashboards then provide visibility into how teams are operating, and our reports drive improvements by highlighting key risks and alerts.

Job Description

We’re seeking a Technical Account Manager to join our team. This Technical Account Manager will work closely with our customers across the globe and responsibilities include, but aren’t limited to:

  • Responsible for customer’s overall success with Allstacks,  driving adoption of Allstacks platform, and delivering highest levels of customer satisfaction throughout the entire customer lifecycle by being an Allstacks Subject Matter Expert
  •  Act as the main point of contact throughout the customer’s lifecycle, define and execute a successful plan with deliverables, and ensure clear communication across the customer operational areas
  • Deliver an exceptional customer experience through proactive communication and continuous training.
  • Responsible for customer renewals and forecasts
  •  Identify customer risk, and work cross-functionally to create and execute plans to alleviate risk
  •  Be the voice of the customer internally at Allstacks

Preferred Qualifications:

  • 2-5+ years in Customer Success\Services at a SaaS company
  • Prior account management experience using/supporting product & engineering platform a plus
  • Must have experience with engineering processes by either being a prior engineering manager and/or engineer
  • Self-motivated, team-oriented, very responsible, and focused on exceeding customer expectations
  • Ability to prioritize, multi-task, and perform effectively under pressure
  • Exceptional organizational, presentation, and communication skills, both verbal and written
  • Familiar with tools like Jira, GitHub, Bitbucket, Azure Dev Ops